Attention :
Returned products must be unworn, unwashed, unaltered, undamaged, unworn and have retained their original label(s). Items must be returned in their original packaging. If these conditions are not respected we reserve the right not to reimburse the returned items.
1.
Find the “Order preparation” sheet that was in your package.
Find your order number and the email address you used.
2.
It’s okay, you have all your information!
3.
Download and print your return label in the email you receive.
4.
4.1. Did you receive your order at a relay point?
> Return your package to the same relay point
4.2. Have you been delivered to your home?
Two solutions are available to you:
> Take your package to the post office of your choice.
Or
> Send back from your mailbox.
To do this, you must make a request for collection of your package by clicking on the following link: www.laposte.fr/expedition-bal/formulaire
Following this request, your postman will collect your package from your mailbox to send it to us.
5.
You will be reimbursed in less than 14 days by return of the card.
You will be reimbursed for the returned item(s) within fourteen (14) working days from receipt of the products at our premises.
We will deduct the return costs from your refund. For example, if you purchased an item for €39, we will refund €33.1 (€39 – €5.9 = €33.1).
How do I make a return?
Firstly you will need your email address used and the order number (you will find this on the order form found in your parcel) then click here to continue with your return
If you are unable to find your order number or email address used click here to find your information
You can find our full returns policy here
I am having trouble accessing my account
If you see one of these two error messages:
- 'Incorrect email or password.'
- 'No account found with that email'
This could mean that when you made your purchase you 'checked out as a guest' and did not create an account.
If this is the case, simply click here to create an account with the same email address used to make your order and any previous orders linked to this email will appear.
I did not receive my confirmation email
Firstly add our email address to your contacts contact@horizons-lointains.fr to ensure that our emails arrive in your inbox. Sometimes our emails may end up in your spam/junk folders so please also check these and any other tabs in your email.
If after this, you have still not received your order confirmation email, please contact us by email to confirm with us that we have received your order.
